Blog

eBook: How 3 Industry Leaders, SoFi, Perry Health & AllState, Treat Millions of Customers like One in a Million
Discover how Regal.io's AI-powered personalized outreach solutions are revolutionizing outbound sales and customer experience across industries like healthcare, finance, and insurance in our latest eBook, "Modernizing Outbound Contact Centers: How to Treat Millions of Customers like One in a Million."
Read More
B2C Sales Podcast Episode 6: The Future of Conversation AI with Balto CEO Marc Bernstein
Discover the transformative power of AI in conversations and how Regal's cutting-edge technology is reshaping call analysis and optimization for enhanced customer experiences with Balto's Marc Bernstein on our B2C Sales Podcast.
Read More
Beyond CCaaS: From Customer Data Dips to Customer Data-Driven
Modernizing your Contact Center to drive personalization and more revenue requires a new tech stack you won't get with legacy CCaaS.
Read More
January 2024 Releases
January 2024 Releases
Read More
Introducing Custom Tasks: Sometimes Actions Speak Louder Than Words
Use custom tasks to orchestrate Agent actions beyond just customer conversations.
Read More
2023 Year In Review
We look back at major product releases in 2023.
Read More
Introducing Custom Contact Lists in Early Access
Custom Contact Lists give agents another way to manage their outreach to contacts.
Read More
November 2023 Releases
November 2023 Releases
Read More
Introducing Collaboration-Native Features to CCaaS
Combining collaboration functionality into CCaaS workflow tools invites more cross-functional users from a company to participate in designing the end-customer experience, leading to better omni-channel orchestration and customer outcomes. Learn more about Regal's collaboration features.
Read More
Introducing QA Scorecards: Uplevel Agent Performance
Uplevel agent performance with Regal's QA Scorecards. With QA Scorecards, managers can ensure that all interactions meet the criteria and standards of excellence established by your company.
Read More
October 2023 Releases
October 2023 Releases
Read More
September 2023 Releases
September 2023 Releases
Read More
How Regal.io is Turning the $40B CX Industry on Its Head
Jon Heaps, former VP, Channel at Observe.ai, Talkdesk, and inContact interviews Alex Levin, Co-Founder & CEO of Regal.io, about the history of the contact center industry and some of the key challenges teams making outbound calls face as customers demand more online experiences.
Read More
Major Changes to SMS and Branded Caller ID Regulations will Improve Customer Experience
Are you using Branded Caller ID for outbound calls or SMS? New SMS and Branded Caller ID regulations rolled out in Q2 2023 that you MUST KNOW ABOUT. The new regulations require that every company register their SMS campaigns and Branded Caller ID campaigns before being allowed to send texts or brand calls.
Read More
August 2023 Releases
August 2023 Releases
Read More
4 Essential SMS Campaigns for Life Insurance Companies
The fastest growing insurance brands are using SMS in intelligent ways to drive higher customer engagement and more revenue. Get started with these 4 essential campaigns.
Read More
Need to Boost Call Center Productivity? Switch to a Power Dialer
If you are scaling up your outbound call center, switching to an automated outbound calling system, like Regal’s Power Dialer, will supercharge your productivity and efficiency.
Read More
The Financial Impact of Working with Regal.io: 547% ROI
Regal.io drives 547% ROI. Start using our AI-enabled phone & SMS outreach to see what the impact will be on your business.
Read More
What is an Outbound Call Center?
The fastest growing High Consideration brands have invested heavily in outbound call centers for sales and marketing. With the right technology, staffing and measurement, you too can build a high performing outbound call center to help hit your growth goals.
Read More
Announcement: Regal 1:1 Email Channel
Regal's powerful 1:1 email channel enables agents to have more touch points with customers from a unified platform.
Read More
Announcement: Regal Conversation Intelligence
Regal’s Conversation Intelligence drives higher conversion rates for B2C sales teams. We use both the traditional QA/coaching tools, and brand new conversational triggers that allow you to update customer profiles and send automated follow up messages based on what is said in a conversation.
Read More
Announcement: Regal SMS Suite
Regal’s SMS Suite allows brands to actually drive revenue from SMS. Drive cross-channel engagement using our comprehensive Triggered & Scheduled SMS Journeys (aka SMS Marketing), 1:1 SMS Conversations (aka 2-Way SMS), and AI SMS Bot.
Read More
Announcement: Regal Segment Builder
Regal’s powerful, no-code Segment Builder enables any business user to segment, target, suppress, and send blasts of cross-channel communications (SMS, calls or webhooks) to their customers – all based on a real-time unified customer profile.
Read More
Announcement: Regal Unified Customer Profile
Regal's Unified Customer Profile gives you a complete view of each customer including 1st party data, 3rd party data and conversation intelligence so you can deliver cross-channel orchestration in conversational channels like phone and sms.
Read More
July 2023 Releases
July 2023 Feature Releases
Read More
Friends don’t let friends buy CCaaS
Learn when event-driven sales systems like Regal will disrupt the $40B Contact Center Software and CCaaS industry, by improving customer experience and increasing revenue.
Read More
What’s the difference between Caller ID, CNAM, and Branded Caller ID?
Caller ID, CNAM, and Branded Caller ID all help identify an incoming call and, therefore, increase call answer rates. Find out how they differ and how outbound phone sales teams can utilize each to reach prospects and customers effectively.
Read More
Supercharge your customer engagement capabilities with the Regal <> Braze integration
Existing B2C sales, service, and retention teams can now leverage Braze’s cross-channel messaging capabilities with Regal’s outbound phone & SMS sales platform to personalize their outreach, drive better customer outcomes, and ultimately generate revenue for the business.
Read More
June 2023 Releases
June 2023 Feature Releases
Read More
May 2023 Releases
May 2023 Feature Releases
Read More
How Regal Helps Consumer Lenders Achieve Growth in Tough Times
Our Co-Founder & CTO, Rebecca Greene, spoke with journalist Tony Zerucha at the recent Fintech Nexus USA 2023 event about how consumer lenders are using personalized phone and SMS sales outreach to obtain growth despite high inflation and rising interest rates.
Read More
April 2023 Releases
April 2023 Feature Releases
Read More
March 2023 Releases
March 2023 Feature Releases
Read More
Regal is a Winner on G2!
We’re excited to announce that Regal.io has been awarded 6 awards in G2’s Spring 2023 Reports. 
Read More
Meet Regal Call Branding™: Branded Caller ID that Reaches 400 Million Devices in the US from One Solution
We are excited to announce Regal Call Branding™ including Branded Caller ID. Available on all 400M wireless devices in the US (as well as most of Canada and the UK), Regal Call Branding™ puts you in control of what people see when you call their cell phone – including showing your brand and/or logo.
Read More
February 2023 Releases
February 2023 Feature Releases
Read More
January 2023 Releases
January 2023 Feature Releases
Read More
Outbound Campaign Compliance 101: TSR, TCPA, DNC, EBR, and ATDS
Ensure proper consent before contacting consumers via call or text. Ignoring regulations like TCPA and TSR poses risks. Stay compliant to safeguard your operations and reputation.
Read More
Q&A with Perry Health’s Scott Chesrown
Get behind-the-scenes insights about Perry Health’s 23% revenue increase with Regal.io. Perry Health’s Scott Chesrown sat down with Regal.io and discussed how they implemented outbound sales technology, integrated new capabilities into their process, and built on their early success.
Read More
2022 Year In Review
We look back at major product releases in 2022.
Read More
Drive More Contact Center Revenue With These 6 Holiday Tips
It’s the holiday season and you’d like to hit your December revenue goals. Outbound B2C sales during the holidays can be a major performance driver – if you're prepared and you have the right tools in place. Use these seven tips to get your outbound B2C sales in shape for holiday success.
Read More
Milestone: $1 Billion Revenue Driven for Our Customers
We are thrilled to announce that Regal.io has driven over 20M conversations between our customers and their end users, leading to $1 billion in revenue driven to date.
Read More
November 2022 Releases
November 2022 Feature Releases
Read More
Why Your Outbound Calls Are Being Labeled SPAM or SPAM LIKELY… and What to Do About It
Legitimate B2C brands are incorrectly being flagged as spam by cell carriers. If your current call patterns are causing your legitimate calls to be flagged, there is a new process to remove spam flags.
Read More
What is a Journey Builder?
Say goodbye to batch processing, complicated SQL queries or custom engineering to decide who to call. Journey builders help B2C create more timely, relevant and personalized outreach to customers. And Regal.io is bringing this technology to sales and marketing teams that use conversational channels like outbound phone and sms sales, resulting in incredible answer rate gains.
Read More
Announcing our Integration with mParticle
Our integration with mParticle enables you to create a unified customer profile and connect other first party customer data.
Read More
October 2022 Releases
October 2022 Feature Releases
Read More
Announcing our Integration with Twilio Segment
We are excited to announce our integration with Twilio Segment, allowing you to seamlessly connect your first-party customer data with Regal.io and 200+ other integrated tools.
Read More
September 2022 Releases
September 2022 Feature Releases
Read More
Regal.io Raises $38.5M in Series A Funding
Today we are excited to announce that based on the success our customers are seeing using Regal.io, we have raised $38.5 million in Series A funding led by Emergence Capital to continue to invest in our teams and products.
Read More
August 2022 Releases
August 2022 Feature Releases
Read More
Goodbye Regal Voice, Hello Regal.io
Friends and supporters, We are excited to announce our updated branding and website. It better captures what we stand for.
Read More

Treat your customers like royalty

Ready to see Regal in action?
Book a personalized demo.

Thank you! Click here if you are not redirected.
Oops! Something went wrong while submitting the form.