Meet Regal

Discover the new outbound contact center solution built to add a personal touch in an increasingly digital world.

Unlike traditional contact center software, Regal uses real-time customer behaviors to personalize outreach.
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As a B2C revenue leader, you likely face these problems


If you can't engage prospects, you can't convert them. But customers treat most outreach like spam, and the more often you reach out and the less personalized the outreach is, the worse the engagement rate gets.


It doesn’t matter if you can reach someone if the cost of conversion is too high. Phone sales requires humans so it must be highly programmed and tightly coordinated with other marketing efforts to be cost efficient.


Getting the customer on the phone and driving conversions requires constant monitoring and iteration. This is impossible if you don't have the detailed call outcome data and analytics that let you know whats happening.


What if you could have cutting edge features years before your competition?

Branded Caller ID

Drive higher connect rates. Monitor spam labels, brand your outbound calls, and get carrier-level performance data for all 400M cell phones in the US.

Journey Builder

Personalize your outreach. Orchestrate cross-channel, personalized outreach that triggers at key revenue generating moments - all without engineering support.

Rich Customer Profile

One view of the customer. Including CRM data, time-series product data, and contact center data. Get a single record for every subscriber, so you can create truly personalized messaging, and agents have the right context.

10DLC Phone Numbers

No more short codes. Call and SMS customers from one 10 Digit Long Code (10DLC) so they can text the number that calls them and call the number that texts them. Just the way it should be.

Omnichannel Outreach

Become a triple threat. Use email, phone, and SMS in concert with one another to drive an omnichannel engagement strategy that empowers your agents to reach customers on the channels they prefer.

Segment Builder

Easily build real-time dynamic segments – from VIPs to haters – and trigger omnichannel, targeted Journeys for each unique group. What's more, segments will update in real-time so you don't have to manually maintain CSVs.

AI SMS Assistant

Sell 24/7 without having to work or spend more. Use Regal’s AI SMS Assistant to drive around-the-clock SMS engagement so leads never get cold. Easily toggle between the Assistant and your Sales team.


Give your agents superpowers.

Unified Agent Desktop

Finally, one pane of glass for your sales team. See every conversation, all customer data including product usage, and take next steps in one place, without switching back and forth to multiple products.

Conversation History

Every conversation from every channel in one place. Includes dispositions, notes, tags, and even automated outbound messaging so you know exactly what marketing told the customer.

Sales Dialer

Run automated campaigns to reach your goals with Power Dial or Preview Dial. Leverage manual dial and click to dial when teams need autonomy.

Intelligent Routing

Distribute outbound and inbound tasks or leads intelligently. Use skills-based routing, customer attribute-based routing, round robin, and lead assignment.

Task Prioritization

Stop handling tasks in a random order. Control prioritization so your teams are always working on the most important opportunity next.

Voicemail Drop

Work smart and A/B test your followups. Pre-recorded voicemails based on call outcomes, customer CRM attributes or behaviors. Even add an automated SMS too.

Scheduled Callbacks

Always set next steps. Use Regal's scheduled callbacks or integrate with third party scheduling links like Calendly and Chili Piper to schedule future calls.

SMS Auto-Responders

Never leave a customer hanging. When agents are busy or you are closed, engage new prospects, schedule appointments, and automate qualification with texts.


Turn every conversation into data.

In-App Reporting

Stop wondering what agents are doing. Real-time dashboard for line managers. Full business intelligence tool to explore, analyze, create and share data insights.

A/B Testing

Data beats opinion. Use A/B testing to see how each journey is performing, identify improvements in your customer experience, and show off your impact.

Call Recording

Coaching, coaching, coaching. Drill into each call and text conversation to identify areas of improvement for agents. Share recordings internally to capture key learnings.

Webhook Data Out

It's your data. Stream it out in real-time with webhooks. Send it to your in-house data stack or BI tool, update your custom CRM, change the website experience in real-time.

Conversation Intelligence

Get rich conversation insights, conversation summaries, and searchable transcripts. Use Scorecards to understand if your agents are sticking to the script. Identify key themes and topics across all of your calls with Trackers.

We have you covered

Expert support

You don't have to do it alone.

White glove guidance is included in every plan. Take advantage of our experts to continue to improve your call and text strategy as you scale. Discover new ways to engage your audiences.

TCPA compliant

Compliance is table stakes.

Be compliant with the Telephone Consumer Protection Act (TCPA) and Telemarketing Sales Rule (TSR). Comes with opt in and opt out logic and audit log, and quiet hours by area code and zip.

Secure by design

Security is at our core.

SOC2 and HIPAA compliant so you can operate safely. CCPA and GDPR compliant so your customers know their data is safe. We take extra steps to anonymize, encrypt, and safeguard your data.

Integrate just like that.

Built for the modern data stack. Send data to Regal to personalize your outreach, and get Regal data back to your marketing and customer service tools.
Use Regal to:
Lift your conversion
Engage with more qualified prospects
Increase engaged call rate and bind rate
Increase in answer rates
Deliver a better customer experience
Modernize your outbound sales process
Streamline new patient onboarding
Engage your customers with sms
Lift your conversion
Increase your ROI
See All Customer Stories
Michael-Rose Sandow
Director of Sales Operations, Kin Insurance

"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."

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Robby Romance
Director, Strategic Partnerships, HealthBird
"Regal has helped us improve our sales per agent per day by 250%, improve our answer rates by 100%, and our conversion rates by 40%. As a result, we have been able to engage with more qualified prospects, verify their info for successful conversions, and drive additional revenue."
Michael-Rose Sandow
Director of Sales Operations, Kin Insurance
"Regal allows us to connect with more leads, have more meaningful conversations with those leads, and ultimately convert more leads into paying customers."
Kevin Heung
VP Performance Marketing, SoFi
"We've seen answer rates go up and success with Regal that delivers strong returns we can truly measure."
Jacques Rojahn
Head of Sales, Career Karma
"With's journey builder and intelligent routing capabilities, we are able to streamline our outbound sales process. We are able to assign a prospective student to our coaching team to create a more consistent and impactful experience for our community."
William Lucas
Senior Manager, Club Z!
" instantly doubled our answer rates and improved productivity of our sales team. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."
Scott Chesrown
Co-Founder & COO, Perry Health
" instantly made our enrollment team 4x more productive. Now that we have improved our speed to lead, we use's journey builder and reporting to personalize, measure and optimize the experience for each customer."
Leila Kutler
Senior Director, Strategy & Growth, Angi
"Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments."
Manuj Goyal
Product Manager, The Farmer's Dog
"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."
Sarah Haselkorn
VP Sales & Support, MakeSpace
"After launching Regal with Branded Caller ID on cell phones for our lead outreach calls, we saw a 20% lift in conversion at a 20x ROI within a week. We've been looking for a solution like this for years!"

Treat your customers like royalty

Ready to see Regal in action?
Book a personalized demo.

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