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HOW TO ELEVATE YOUR CUSTOMER EXPERIENCE WITH PROACTIVE OUTBOUND

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Overview

If brands today don’t provide personalized outbound experiences for their customers, they miss opportunities to engage and convert them. 

Large, consumer-facing brands should be asking themselves, How do we make a million customers feel like one-in-a-million? It’s not enough anymore to just hire more phone sales agents as the brand grows; the focus has to shift to equipping agents with a better outbound playbook and innovative tools beyond legacy CCaaS.

Is your brand using the right tech stack to deliver personalization at key points in your customer journey? In this webinar, we explore the role proactive outbound plays in providing exceptional customer experiences.

Learn

- Critical steps to craft exceptional customer experiences

- 3 actionable CX success stories from leading brands

- Detailed showcase of how you can elevate your customer experiences today

Latest Blog Posts

SEPTEMBER 2023 RELEASES

September 2023 Releases

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SEPTEMBER 2023 RELEASES

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SEPTEMBER 2023 RELEASES

September 2023 Releases

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Beyond CCaaS: From Customer Data Dips to Customer Data-Driven

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eBook: How 3 Industry Leaders, SoFi, Perry Health & AllState, Treat Millions of Customers like One in a Million

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Introducing Custom Contact Lists in Early Access

Custom Contact Lists give agents another way to manage their outreach to contacts.

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November 2023 Releases

November 2023 Releases

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January 2024 Releases

January 2024 Releases

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What is an Outbound Call Center?

The fastest growing High Consideration brands have invested heavily in outbound call centers for sales and marketing. With the right technology, staffing and measurement, you too can build a high performing outbound call center to help hit your growth goals.

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What’s the difference between Caller ID, CNAM, and Branded Caller ID?

Caller ID, CNAM, and Branded Caller ID all help identify an incoming call and, therefore, increase call answer rates. Find out how they differ and how outbound phone sales teams can utilize each to reach prospects and customers effectively.

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Major Changes to SMS and Branded Caller ID Regulations will Improve Customer Experience

Are you using Branded Caller ID for outbound calls or SMS? New SMS and Branded Caller ID regulations rolled out in Q2 2023 that you MUST KNOW ABOUT. The new regulations require that every company register their SMS campaigns and Branded Caller ID campaigns before being allowed to send texts or brand calls.

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Outbound Campaign Compliance 101: TSR, TCPA, DNC, EBR, and ATDS

Ensure proper consent before contacting consumers via call or text. Ignoring regulations like TCPA and TSR poses risks. Stay compliant to safeguard your operations and reputation.

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Milestone: $1 Billion Revenue Driven for Our Customers

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Drive More Contact Center Revenue With These 6 Holiday Tips

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How Regal Helps Consumer Lenders Achieve Growth in Tough Times

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How Regal.io is Turning the $40B CX Industry on Its Head

Jon Heaps, former VP, Channel at Observe.ai, Talkdesk, and inContact interviews Alex Levin, Co-Founder & CEO of Regal.io, about the history of the contact center industry and some of the key challenges teams making outbound calls face as customers demand more online experiences.

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Introducing Custom Tasks: Sometimes Actions Speak Louder Than Words

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Introducing Collaboration-Native Features to CCaaS

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August 2023 Releases

August 2023 Releases

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2023 Year In Review

We look back at major product releases in 2023.

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Introducing QA Scorecards: Uplevel Agent Performance

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October 2023 Releases

October 2023 Releases

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September 2023 Releases

September 2023 Releases

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The Financial Impact of Working with Regal.io: 547% ROI

Regal.io drives 547% ROI. Start using our AI-enabled phone & SMS outreach to see what the impact will be on your business.

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4 Essential SMS Campaigns for Life Insurance Companies

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Need to Boost Call Center Productivity? Switch to a Power Dialer

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Announcement: Regal 1:1 Email Channel

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Announcement: Regal Conversation Intelligence

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Announcement: Regal SMS Suite

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Announcement: Regal Unified Customer Profile

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July 2023 Releases

July 2023 Feature Releases

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June 2023 Releases

June 2023 Feature Releases

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Supercharge your customer engagement capabilities with the Regal <> Braze integration

Existing B2C sales, service, and retention teams can now leverage Braze’s cross-channel messaging capabilities with Regal’s outbound phone & SMS sales platform to personalize their outreach, drive better customer outcomes, and ultimately generate revenue for the business.

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September 2022 Releases

September 2022 Feature Releases

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August 2022 Releases

August 2022 Feature Releases

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October 2022 Releases

October 2022 Feature Releases

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November 2022 Releases

November 2022 Feature Releases

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January 2023 Releases

January 2023 Feature Releases

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February 2023 Releases

February 2023 Feature Releases

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April 2023 Releases

April 2023 Feature Releases

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March 2023 Releases

March 2023 Feature Releases

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May 2023 Releases

May 2023 Feature Releases

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2022 Year In Review

We look back at major product releases in 2022.

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Goodbye Regal Voice, Hello Regal.io

Friends and supporters, We are excited to announce our updated branding and website. It better captures what we stand for.

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Regal.io Raises $38.5M in Series A Funding

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Meet Regal Call Branding™: Branded Caller ID that Reaches 400 Million Devices in the US from One Solution

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Regal is a Winner on G2!

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Announcing our Integration with mParticle

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Announcing our Integration with Twilio Segment

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What is a Journey Builder?

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Why Your Outbound Calls Are Being Labeled SPAM or SPAM LIKELY… and What to Do About It

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Q&A with Perry Health’s Scott Chesrown

Get behind-the-scenes insights about Perry Health’s 23% revenue increase with Regal.io. Perry Health’s Scott Chesrown sat down with Regal.io and discussed how they implemented outbound sales technology, integrated new capabilities into their process, and built on their early success.

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