Marilyn Todd Insurance, an Allstate agency, sees a 20% Lift in Quote Rates
Regal.io increases Quote Rates, Answer Rates, Call Duration and Call-Backs. With branded calling from Regal.io, Marilyn Todd Insurance (Peachy Insurance) saw a dramatic lift in key performance metrics.
Regal.io's platform helped Peachy (Marilyn Todd Insurance) to compete effectively in a highly competitive insurance industry.
Lift in Quote Rate
Lift in Conversion Rate
Lift in Callback Rate
Managing Partner/CEO, Peachy (Marilyn Todd Insurance)
"Regal.io has helped improve our quote rate by 20% with their spam remediation and branding services. While 20% may not seem like a huge number at first, when you’re making 5,000+ outbound calls a day, its massive! If you’re doing outbound calling in 2023, working with Regal is one of the easiest decisions you can make. The incremental revenue, the ROI, and the guidance of the Regal team more than justify the cost."
Low Answer Rates and Few Call-backs
However, despite their national presence and reputation, Marilyn Todd Insurance was struggling with low answer rates and few call-backs, which became more frustrating as the economy restricted. They were using an insurance-specific contact center technology platform, but it wasn’t solving the problem. Over 80% of their calls were being marked with spam flags.
That's when Regal.io stepped in and showed the company that their low answer rates were due to spam flags that were being placed on their calls by the major phone carriers. Regal.io suggested Branded Caller ID as a potential solution to the problem. After running an initial pilot, Marilyn Todd saw significant improvements in their callback rates and signed up to become a Regal customer.
Spam Remediation Breaks Through Walls for Marilyn Todd, an Allstate agency
Regal.io's technology platform has helped the company to compete effectively in a highly competitive insurance industry.
ABOUT THE CUSTOMER
When customers want to explore options for protecting their home, personal property, or financial future, Marilyn Todd Insurance is there to answer any questions. As one of the largest Allstate agents in the country, they pride themselves on providing the best rates available and a hands-on approach to customer service. Their agents take the time to listen to customer needs and tailor policies to fit those specific needs.
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