Gaudio Insurance Group sees a 123% lift in Answer Rates and 23% lift in Contact Rates

With the help of Regal, Gaudio Insurance Group not only has been able to contact more customers effectively, but have more engaged customers speaking on the phone with them.

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CASE STUDY
INDUSTRY

Insurance

IN NUMBERS

With branded calling capabilities from Regal.io, Gaudio Insurance Group saw a dramatic lift in key performance metrics.

123%

Lift in Answer Rates

70%

of Answered Calls Last Over 1 Min.

647%

Lift in Average Talk Time

Jonathan Gaudio

Agency Owner, Gaudio Insurance Group

"Regal.io has helped us improve our overall lead contact rates by 23% with their spam remediation and call branding services. This has enabled our agents to reach more customers, have more meaningful conversation and drive significant incremental revenue. I would recommend Regal.io to anyone that runs an outbound sales team."

Gaudio Insurance Group's Response Strategy

Since the insurance industry is incredibly competitive, it is important to be able to reach prospects quickly when they are ready to engage.

Within seconds of prospects filling out a lead form, calls must be made to prospects.

To reach interested prospects, Gaudio Insurance Group has a team of over 25 agents who make over 10K calls per month when prospects submit a lead form online. When a new lead comes in, it is assigned to an insurance agent to quickly engage with the prospect.

PROBLEM:

Poor Answer Rates and Short Average Talk Times

However, despite their strong efforts and capable team, Gaudio Insurance Group struggled with low answer rates, low average talk times, and calls being marked Spam Likely, which became even more difficult as the economy faced headwinds. They were seeing answer rates lower than 10% and an average talk time of 11 seconds with customers, which impacted their top line
revenue figures.

With a consultative approach, Regal diagnosed that the company had low answer rates due to spam flags that were being placed on their calls by the major phone carriers and lack of branding on their phone calls. Regal suggested Branded Caller ID as a solution to the problem. After running an initial pilot, Gaudio Insurance Group saw significant improvements in several metrics across the board, including answer rates, average talk times, contact rates, and proportion of calls with customers that lasted over a minute.
SOLUTION:

Branded Caller ID Drives Higher Customer Engagement for Gaudio Insurance Group

Gaudio Insurance Group first started using Regal’s spam remediation services to remove Spam Likely flags from their calls.All 10K of their monthly outbound calls were effectively reaching customers instead of being marked Spam Likely.

Gaudio Insurance Group then adopted Branded Caller ID to see its impact on overall engagement. Since phone calls now said “Gaudio Insurance Group” as the Caller ID, prospects could quickly identify that a trusted party was calling them. This improved answer rates significantly and resulted in more longer duration calls with prospects, which is indicative of amore effective sales engine. Regal.io's technology platform has helped the company to compete effectively in a highly competitive insurance industry.

The results of the new treatment were dramatic. Within a single quarter the answer rate increased by an incredible 66% (from 15% to 25%), which led to a strong 5% lift in overall conversion.
RESULTS:

Lift in ANswer Rates, contact rates and higher Talk Times

Gaudio Insurance Group instantly saw a 123% lift in answer rates from 13% to 29% from using Regal's Branded Caller ID capabilities. Their contact rates also saw a 23% lift from 35% to 43%.

70% of their calls now lasted over a minute with prospects and average Talk Times  increased by 647% from 17 seconds to 127 seconds.

Going forward, Gaudio Insurance Group has the confidence to continue growing their sales team and driving additional top line revenue - Regal has played a major role in helping provide a more effective sales touch and exceptional customer service.

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ABOUT THE CUSTOMER

Gaudio Insurance Group is one of the highest rated Allstate insurance agencies which offers a wide range of insurance products, including auto insurance, homeowners insurance, renters insurance, motorcycle insurance, business insurance and more.

Gaudio Insurance Group is highly customer-centric and ensures the best possible rates for their customers.

When customers want to explore options for protecting their home, personal property, or financial future, Gaudio Insurance Group is there to answer any questions.

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Kevin Heung

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Jacques Rojahn

Head of Sales, Career Karma

"With Regal.io's journey builder and intelligent routing capabilities, we are able to streamline our outbound sales process. We are able to assign a prospective student to our coaching team to create a more consistent and impactful experience for our community."

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William Lucas

Senior Manager, Club Z!

"Regal.io instantly doubled our answer rates and improved productivity of our sales team. We have been able to consolidate what we used to do in three separate systems all into one place while personalizing our outreach to prospects."

Read the Case Study

Scott Chesrown

Co-Founder & COO, Perry Health

"Regal.io instantly made our enrollment team 4x more productive. Now that we have improved our speed to lead, we use Regal.io's journey builder and reporting to personalize, measure and optimize the experience for each customer."

Read the Case Study

Leila Kutler

Senior Director, Strategy & Growth, Angi

"Regal allowed us to invest in a personalized conversational experience for our members, and to A/B test how to best support homeowners at key moments."

Read the Case Study

Manuj Goyal

Product Manager, The Farmer's Dog

"Starting a phone sales program to call our unconverted leads and existing customers was so straightforward with Regal. And we are seeing a 58% lift in conversion."

Read the Case Study

Sarah Haselkorn

VP Sales & Support, MakeSpace

"After launching Regal with Branded Caller ID on cell phones for our lead outreach calls, we saw a 20% lift in conversion at a 20x ROI within a week. We've been looking for a solution like this for years!"

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